Let's do a "I work in retail, let me complain" thread.

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bonjoviroxmysox		#141	[-]
Posts: 11927 (12/02/2008 11:08 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	I never said I didn't understand, I just don't agree with it. We now have to take the credit card out of the customer's hand and type in the last four digits of the card to make sure it matches what was swiped before you can sign for it. So when I ask for the card, most people just hand over the ID anyway, and for the most part it's never an issue when I do ask. If they get mileage and stuff for putting it through as credit, then don't complain if I ask for ID when I've just told you that's what's about to happen. A lot of my customers don't have signed cards and/or the signature is worn. Sorry that I wanna make sure it's you. But like I've said, it's no big deal if you don't have it on you, it's just a habit at this point. I just read something that say you're allowed to check signatures for Visa and Mastercard without violating the agreement, but asking for a specific I.D. (i.e. drivers license) is not allowed. I used my MasterCard at F.Y.E. I should complain about that guy Edited By: bonjoviroxmysox 12/02/2008 11:10 PM. Edited 1 times.
Rosie Rathbone		#142	[-]
Posts: 3952 (12/02/2008 11:10 PM) JC Fanatic '07 Best Profile '08 Reply Quote More Recent Posts Message Friend Block Invite Ignore	Jeez
MoreThenAWoman414		#143	[-]
Posts: 77815 (12/02/2008 11:13 PM) Most Outspoken '05 JJB Devil '06 Most Interesting '07 JJB Devil '08 Reply Quote More Recent Posts Message Friend Block Invite Ignore	I never said I didn't understand, I just don't agree with it. Its not for you to agree or disagree! You should be following the merchants agreement of the credit card & they say an ID isn't required. I don't need you policing my credit card for me!
McKennaWasBanned		#144	[-]
Posts: 3117 (12/02/2008 11:13 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	MoreThenAWoman414 wrote: That's true, but if it's a debit/credit card, don't put it through as credit when I explain that with that option I need to see ID, then complain when I ask. I told you if you did it as debit, it's less hassle for you. But no, you just wanna sign with the pen, don't you? (No seriously, some customers do this. It's ridiculous). Why are you having such a hard time understanding this violates the merchant agreement with the CC company? LMAO I love it when we get in this debate. The only thing that bothers me more than asking for ID is when people have a minimum credit card purchase requirement. ALSO AGAINST THE MERCHANT AGREEMENT!
lookafteryou		#145	[-]
Posts: 468 (12/02/2008 11:14 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	Oh well, it doesn't matter to me either way. I know where my cards are. If it says to ask, I will. If not, it's not worth the hassle.
Laurenette		#146	[-]
Posts: 2288 (12/02/2008 11:14 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	McKennaWasBanned wrote: MoreThenAWoman414 wrote: That's true, but if it's a debit/credit card, don't put it through as credit when I explain that with that option I need to see ID, then complain when I ask. I told you if you did it as debit, it's less hassle for you. But no, you just wanna sign with the pen, don't you? (No seriously, some customers do this. It's ridiculous). Why are you having such a hard time understanding this violates the merchant agreement with the CC company? LMAO I love it when we get in this debate. The only thing that bothers me more than asking for ID is when people have a minimum credit card purchase requirement. ALSO AGAINST THE MERCHANT AGREEMENT! Oh, I forgot about that but it's true! My company cafeteria had to change their rules because they wouldn't let us charge anything less than $3.
McKennaWasBanned		#147	[-]
Posts: 3118 (12/02/2008 11:16 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	There was this food court in DC right by where I used to intern, and I ate there every day. At first, every single restaurant had minimum purchase requirements, but by the end of my internship, none of them did. I got every single one in trouble with Visa/MC.
muffinlover		#148	[-]
Posts: 17110 (12/02/2008 11:16 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	Spamster wrote: I'm a store manager at a department store and if my employees were rude to a customer just because they were rude to them, I write them up or terminate them, depending on the circumstance. I don't think you can do that...
Laurenette		#149	[-]
Posts: 2289 (12/02/2008 11:19 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	In 49 out of 50 states, she can. Edit - that sounded rude but I didn't mean it to be!
McKennaWasBanned		#150	[-]
Posts: 3121 (12/02/2008 11:20 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	What's the one remaining state?
Laurenette		#151	[-]
Posts: 2290 (12/02/2008 11:22 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	What's the one remaining state? Montana is the only state that's not an at-will employment state. Meaning that you can quit or be fired for any reason or for no reason at all (with exceptions, of course, like EEO rules or what they call "statutory exceptions") in all the other states. Firing someone for being rude, even if the customer was rude first, wouldn't be an exception.
lookafteryou		#152	[-]
Posts: 469 (12/02/2008 11:23 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	And I'm pretty sure if that person had enough customer complaints about them that were documented, as well as write ups, it's allowed.
ScarletOWhora85		#153	[-]
Posts: 13680 (12/02/2008 11:24 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	I definitely don't miss retail. Fuck that.
franknbeans82		#154	[-]
Posts: 26472 (12/02/2008 11:25 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	OCcaligirl wrote: When I am on the phone helping another customer, Do NOT come up and start asking me questions. Then when I say 'I'll be with you in a moment' don't give me a dirty look. i am always the costumer that's being helped when some asshole walks up and interrupts, as if i'm not even there. i hate that shit.
muffinlover		#155	[-]
Posts: 17113 (12/02/2008 11:28 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	lookafteryou wrote: And I'm pretty sure if that person had enough customer complaints about them that were documented, as well as write ups, it's allowed. Ok, see I was thinking that she was talking about like, the first complaint. IDK anything about retail or customer service.
KDal		#156	[-]
Posts: 750 (12/02/2008 11:30 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	muffinlover wrote: Spamster wrote: I'm a store manager at a department store and if my employees were rude to a customer just because they were rude to them, I write them up or terminate them, depending on the circumstance. I don't think you can do that... Actually you can if it your company has a new employee sign a disciplinary guideline when they are hired. Our company has a legal document or something along those lines. We only hire starting at age 18 and if an associate is intentionally rude to a customer (and I'm talking an extreme circumstance), we usually suspend them pending termination. I can't fire them on the spot, but I can send them home. A "write-up" is mainly just documentation. Every company is different though.
KyGrrL25		#157	[-]
Posts: 4657 (12/02/2008 11:50 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	A few questions I get at least 15 times every shift I work. "Do you work here?" Yeah, I just like to walk around with a fucking name tag and Hastings shirt on!!! "Do you have a bathroom?" "It's by the exit." "Oh, where's that at?" "Well Wal-Mart has it at this price...." Well go to freakin wal-mart!! Oh, and when people don't know the name of a song and who sings it and they get pissy when you don't know it. Or they don't know the name of a book. but they explain in detail what the cover looks like and I'm apparently supposed to know what they are talking about. Christ almighty.... Edited By: KyGrrL25 12/02/2008 11:54 PM. Edited 2 times.
bonjoviroxmysox		#158	[-]
Posts: 11929 (12/02/2008 11:50 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	Then don't shop when I'm on the clock And there are people who shop with cards issued by other merchants than Visa and MasterCard. Anything to say where they're concerned?
Laurenette		#159	[-]
Posts: 2293 (12/02/2008 11:54 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	Amex and Discover merchant agreements, I believe, do not prohibit the ID requirement but discourage it. Ooh, my bad - Amex and Discover do prohibit requiring an ID for a credit transaction but DON'T prohibit just asking for it. Meaning that you can ask me for an ID if I use those cards, but I still don't have to give it to you. Edited By: Laurenette 12/02/2008 11:56 PM. Edited 1 times.
McKennaWasBanned		#160	[-]
Posts: 3131 (12/02/2008 11:54 PM) Reply Quote More Recent Posts Message Friend Block Invite Ignore	bonjoviroxmysox wrote: Then don't shop when I'm on the clock And there are people who shop with cards issued by other merchants than Visa and MasterCard. Anything to say where they're concerned? Visa, MasterCard, Discover and American Express all prohibit merchants that accept their cards from requiring identification. The only thing a clerk is supposed to check is that the signature on the back of your card matches the signature authorizing the transaction. Merchants' contracts with Visa and MasterCard are supposed to prevent them from even asking for ID. American Express and Discover don't prohibit asking but strongly discourage it.

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